Customer-Experience

Customer Service with a Smile

We may have a fantastic product, but if our customer service is unhelpful, unreliable, or just plain hard to get in touch with, folks will hear about it, and we would lose customers over it.

That’s one big reason why investing in customer service is key to long-term business success.

But what does it mean to provide great customer service, and how do we ensure that every customer has a great experience with our technical support when they reach out for help? We’ve identified several ways to put our customer service at the top of the game.

  • We actively listen to our customers' needs
  • Using positive verbiage is ingrained in our company culture. For instance, instead of saying 'I don't know,' we say 'I am happy to find out for you.'
  • We strive to maintain positive body language.
  • Our technicians have the ability to explain product pricing, so the customer knows what to expect on their bill or invoice.
  • We support our coworkers and encourage a positive workplace culture.
  • We ask the customer if their expectations have been met before they leave.